Returns & Refunds

Kore Works Ltd is committed to 100% customer satisfaction!

We know that sometimes it is hard to always choose the perfect product whilst online and that is why we offer a generous exchange and refund process.

Order Cancellations

Any order cancelled at the purchaser’s request will be subject to a 20% restocking fee. Special order or supplier stock items cannot be cancelled.

Out of Stock items

We work hard to ensure our stock level information is correct and we will not accept your order if we know your selected item is not available. However, should we be unable to fill your order, you will be notified and your credit card refunded.

Backorders/Preorders

A backorder confirms that any product on the backorder that is received by Kore Works Ltd will be reserved for that backorder. It does not guarantee the supply of any product within a specified timeframe. Any items that are in stock, or come into stock, will be split from the backorder and processed immediately. Unless a backorder is fully paid, the prices of items on a backorder are subject to change. Backorders can be cancelled at any time, with a refund issued minus a 20% cancellation fee—or a non-refundable deposit, if specified. Backorders that are not fully paid within 14 working days of notification of the stock arriving will be cancelled and refunded, less any non-refundable deposit if applicable.